After-sales service is provided to Soar customers through an extensive world-wide service network of long-term partners, that provide after-sales service, spare parts and a trouble shooting advice on our machines. From installation to service and Genuine Parts support, We assist you in the purchase, use and maintenance of your machines. Our global network ensures that no matter where you are, you can avail of expert support from highly skilled service engineers.

1. Technical Service

● Pre-sales Service

There is a demand customers for machine, providing patient and thoughtful pre-sale services, including business or technical consultation, selection, Related drawings and project plan etc.

● Installation & Commissioning

We can according to the customer's needs and requirements, both to provide equipment installation, commissioning and other sale of services can also be responsible for the entire project of EPC engineering.

● Maintenance & Repair

After-sales service is very important no matter what device you have. We are committed through a full range of technical support and security solutions to extend equipment life, reduce costs and reduce risk of use. Our services range from the development of tailor-made maintenance concepts, including comprehensive technical assistance to complete inspections and overhaul, to complex repairs in the case of unforeseeable events. as well as maintenance services provided by our field service engineers.

In the warranty period, We could provide more timely and comprehensive service guarantee. It is in charge of free for the problem of building in quality produced by the defects in equipment manufacture. After the warranty period, We provides the technical consultation free of charge and the spare parts at the best price, also responsible for the life-long maintenance.

2. Parts support

For you to provide long-term spare parts is an important part of the service. We will supply the clients with the original genuine spare parts at the competitive condition in aspect of price, delivery time and quality etc. Please do not hesitate to contact us with the inquiry or questionnaire. For parts support Click here.

3. Commitment

Our commitment to our customer base extends from initial contact throughout the entire lifecycle of your engine or generator set.

Service engineers during maintenance work

Engine parts

Our service team aims to be the benchmark in service quality worldwide. For this reason we are working on the permanent improvement of our performance day by day. We know from experience that only speed, flexibility and the highest level of quality can really support our customers in being successful in their business. We have the right to enjoy over 200 representatives and authorized repair shops. We will provide you with product repairs, maintenance, plant operations and security services and etc.